Where Your Knitwear Ships From and How Returns Work

Button cardigan, striped zip cardigan and short sleeve cardigan on models

When you order a cardigan from Merry Bazaar, two addresses matter: the warehouse your order leaves from and the returns center your package goes to if it is not right. This post walks through both, step by step.

Your order ships from our supplier's warehouse

We do not run a physical store. Our supplier packs each order at its warehouse and hands it to the carrier. Before that, we check your payment and your shipping address, and we email you if something needs fixing.

  1. You place your order and get a confirmation email.
  2. We process the order and send it to our supplier's warehouse for packing.
  3. The carrier picks it up, and we email you a tracking link.
  4. The tracking link shows each step of the route until delivery.

Delivery times, shipping costs and the places we ship to are listed on our Shipping Policy page. We keep those details in one place so they stay consistent across the site.

Nothing to pay at the door

Your total is the price, shipping and any sales tax shown at checkout. If a carrier ever asks you to pay a fee to release a package, do not pay it. Email us with your order number and a photo of the notice, and we will handle it.

Striped zip up cardigan with stand collar in army green on a model
Each package in your order gets its own tracking email.

Returns go to Coppell, Texas

If an item does not fit or is not what you expected, the return does not travel back to our supplier. It goes to our returns center at 850 North Lake Dr, Coppell, TX 75019. That address handles returns only. It is not a store or a pickup point.

  1. Email support@merrybazaar.com with your order number and the items you want to return.
  2. Tell us whether you want a refund or an exchange for a different size or color.
  3. We email you a return label and the steps to send your package.
  4. Drop the package off with the carrier on the label. We email you when it arrives and your refund or exchange is on its way.

The full rules, including item condition and refund timing, are on our Refund & Returns page. Please do not mail returns to our Hong Kong mailing address, which handles letters only.

Questions before you order

Our FAQ covers tracking, cancellations and exchanges. For anything else, email support@merrybazaar.com and we will reply by email.